Frequently Asked Questions

Common questions about FlexOCR. Find quick answers to get the most out of your document processing.

Click “Get Started” and sign in with Google. No password is required—we use secure OAuth authentication. You’ll receive 20 free credits to start, and free credits reset monthly on your signup date.

Supported formats:

• Images: PNG, JPG, JPEG (up to 10MB each)
• Documents: PDF files (up to 10MB each)

Our state-of-the-art OCR engine achieves 99.9%+ accuracy on clear, well-scanned documents. Accuracy depends on:

• Image quality and resolution
• Text clarity and font size
• Document condition
• Language consistency

Simple rule: 1 credit = 1 page processed.

• Images: 1 image = 1 credit
• PDFs: billed per page
• Free tier: 20 credits per month (resets monthly)

For details on structured extraction and examples, see the Credit System page.

Choose from four professional formats:

• HTML - Web publishing and online content
• PDF - Document sharing and archival
• EPUB - E-books and digital reading
• DOCX - Microsoft Word editing
• CSV - Spreadsheets and data analysis
• Excel - Spreadsheets and data analysis
• Markdown - Most common text format for social media and blogs
• TXT - Simple text extraction

Typical processing times:

• Single page: 30-60 seconds

Yes. Batch processing supports parallel uploads for efficiency; pages are billed individually.

Yes. Free accounts include:

• 20 credits per month
• All output formats
• 30-day data retention (OCR)
• Full dashboard access
• Monthly credit reset

Free-tier credits reset monthly on your signup date. For example, if you signed up on January 15, credits reset on the 15th of each month. Unused credits do not carry over.

1. Visit the pricing page.
2. Select a plan and enter payment information.
3. Credits increase immediately; billing starts on the upgrade date.

Yes. You can cancel at any time from your account settings.

File retention periods:

• Structured data extraction:
  • Free tier: 6 months
  • Paid plans: retained until you delete them
• OCR: 30 days

Files are automatically deleted after the retention period.

Absolutely! We implement enterprise-grade security:

• Files encrypted in transit and at rest
• Private access - only you can view your files
• No third-party access or sharing

• Automatic deletion after retention period

Yes, download processed files anytime during the retention period:

• Secure, time-limited download links
• Files open in browser or download to device
• Access from any device with your account
• No download limits or restrictions

Original files are processed but not permanently stored:

• Used only for OCR processing
• Deleted immediately after processing
  • For structured data extraction, originals are retained until you delete them
• Only converted results are retained
• No backup of original files maintained

Fully supported:

• Chrome 90+ (recommended)
• Firefox 88+
• Safari 14+
• Edge 90+

Limited support:

• Older browser versions
• Internet Explorer

Yes! Our web app works on mobile devices:

• Responsive design for phones and tablets
• Upload photos directly from camera
• Full processing capabilities
• Download and share results

API access is available for Enterprise plans:

• RESTful API for automated processing
• Webhook notifications
• Batch processing endpoints
• Authentication via API keys
• Full documentation provided

Yes, several integration options:

• API integration for custom applications
• Webhook notifications for automated workflows
• Bulk processing for large document sets
• Enterprise solutions for custom needs

Common causes and solutions:

• File too large: Compress or split files under 10MB
• Unsupported format: Use PNG, JPG, JPEG, or PDF
• Poor image quality: Use higher resolution scans
• Insufficient credits: Check balance or upgrade plan

Try these solutions:

• Refresh the page and try downloading again
• Check browser settings - allow downloads from our site
• Try different browser or incognito mode

Improve accuracy by:

• Using higher resolution images (300 DPI minimum)
• Ensuring good lighting when scanning/photographing
• Straightening text - avoid skewed or rotated documents
• Clean backgrounds - remove shadows and noise
• Single language documents work best

Common solutions:

• Clear browser cookies for our domain
• Disable ad blockers temporarily
• Try incognito/private browsing mode

Refunds available for:

• Technical issues preventing processing
• Billing errors or duplicate charges
• Unused credits within 30 days of cancellation

Multiple support channels:

• Email: support@flex-ocr.com
• Documentation: Comprehensive guides and tutorials

Bug reporting:

1. Email feedback@flex-ocr.com
2. Include detailed description
3. Attach screenshots if helpful
4. Mention browser and operating system
5. We'll respond within 2 working days

Feature requests:

1. Email feedback@flex-ocr.com
2. Include detailed description
3. We'll respond within 2 working days

Still have questions? Contact our support team or start a live chat — we're here to help!